I called at 08:12 and cancelled the technician and was told that it was cancelled, but someone came and checked the line anyway and discovered a fault on the line.

My connection is as follows.

Time of checking: 05:10
Attainable download rate (kbps): 2144
Downstream Rate (kbps): 1856
Upstream Rate (kbps): 448
Home phone line: Online
VOIP line: Online

After a few more calls to Orange last night I managed to get someone look into it a little and this morning there was good news...

Time of checking: 06:40
Attainable download rate (kbps): 1920
Downstream Rate (kbps): 1760
Upstream Rate (kbps): 448
Home phone line: Online
VOIP line: Online

I got my phone back :)

Now I have to cancel the person calling round to my house later on today.

So I called both the Faults department (0800 980 1495) and the customer services line (0844 873 8586, option 2 then option 5) and got the "due to unforeseen circumstances we are unable to answer your call" and having tried this at 04:00 and 06:00 with the same response every time. I think I will learn from yesterday and call at 08:00, personally I think that this is disgraceful.

I called their Home Max number again (0844 873 8586, option 2 then option 5) at 08:08 and was was told by Ambruta to dial the home max number again and to try option 2 and 5, I explained that I had already done this and she said that I should try option 1 and 4. I got through to someone who put me through to the Phone Faults department (apparently 0800 980 1495).

A nice Scottish lady told me that there was a fault on the line and that she could divert calls on to my voip line and to call her back at 1500 to check on the status of the line.

Time of checking: 08:33
Attainable download rate (kbps): 224
Downstream Rate (kbps): 160
Upstream Rate (kbps): 96
Home phone line: Offline
VOIP line: Online

I am a little happier, although I do feel strongly that the Phone Faults department number should be displayed somewhere on the Orange website.

I called their Home Max number again (0844 873 8586, option 2 then option 5) at 7:12 and was got the "due to unforeseen circumstances we are unable to answer your call" message again..

Time of checking: 07:14
Attainable download rate (kbps): 352
Downstream Rate (kbps): 288
Upstream Rate (kbps): 128
Home phone line: Offline
VOIP line: Online

I think I will try again at 08:00

I called their Home Max number again (0844 873 8586, option 2 then option 1) at 6:22 and ascertained that their office hours start at 07:00. I will call them at about 07:05 to see what happens, I am interested in what they have to say about the situation.

Time of checking: 06:30
Attainable download rate (kbps): 480
Downstream Rate (kbps): 416
Upstream Rate (kbps): 160
Home phone line: Offline
VOIP line: Online

Time of checking: 06:10
Attainable download rate (kbps): 224
Downstream Rate (kbps): 160
Upstream Rate (kbps): 224
Home phone line: Offline
VOIP line: Online

I called their Home Max number again (0844 873 8586, option 2 then option 5) at 6:10 and was got the "due to unforeseen circumstances we are unable to answer your

call" message again.. I am beginning to suspect that the phone service is only during office hours despite the reassurance of the sales person that they will answer the phones 24/7.

I am not at all happy with this.

A few more connection updates.

Time of checking: 04:40
Attainable download rate (kbps): 736
Downstream Rate (kbps): 640
Upstream Rate (kbps): 256
Home phone line: Offline
VOIP line: Online

Time of checking: 05:06
Attainable download rate (kbps): 544
Downstream Rate (kbps): 448
Upstream Rate (kbps): 192
Home phone line: Offline
VOIP line: Online

I called their Home Max number again (0844 873 8586, option 2 then option 5) at 5:10 and was got the "due to unforeseen circumstances we are unable to answer your call" message again..

Time of checking: 05:40
Attainable download rate (kbps): 480
Downstream Rate (kbps): 416
Upstream Rate (kbps): 160
Home phone line: Offline
VOIP line: Online

Still not happy.

After months of relatively few problems with my Orange connection I gave a new one.

My connection with Orange is now as follows

Time of checking: 04:00
Attainable download rate (kbps): 224
Downstream Rate (kbps): 160
Upstream Rate (kbps): 96
Home phone line: Offline

Since I have also given my land phone line to them I tried to contact them on as my telephone line is also offline.

Since I have their Home Max package I tried to contact them on the number that they gave on their websiete, 0844 873 8586, option 2 then option 5, and received the message that "due to unforeseen circumstances we are unable to answer your call", I mean this is my home phone number for crying out loud.

I tried various options ant got through to an unpleasant who identified himself as Lynn with an Indian accent told me that that I had to contact BT!!!

I phoned BT on 0800 800 150 and went through their whole menu system to see if there was a fault with the line and was told, correctly that I am not a BT customer...

My phone lint as been offline for over an hour as of 04:00.

I am not happy.