After a few more calls to Orange last night I managed to get someone look into it a little and this morning there was good news...

Time of checking: 06:40
Attainable download rate (kbps): 1920
Downstream Rate (kbps): 1760
Upstream Rate (kbps): 448
Home phone line: Online
VOIP line: Online

I got my phone back :)

Now I have to cancel the person calling round to my house later on today.

So I called both the Faults department (0800 980 1495) and the customer services line (0844 873 8586, option 2 then option 5) and got the "due to unforeseen circumstances we are unable to answer your call" and having tried this at 04:00 and 06:00 with the same response every time. I think I will learn from yesterday and call at 08:00, personally I think that this is disgraceful.