So, Orange contacted me today and asked me to do some "speed tests" despite the fact that I have been using the diagnostics on the LiveBox to tell them what speed I could potentially get and when I asked them why they said it was because they said that it was because "This is how we test the connection" and when I asked them if they had any tools that they could use I was fobbed off with a nonsensical answer and it was re-iterated that "This is how we test the connection". I gave up and decided to go to the web page that they were asking me to go to.
I went to the web page and found out that it needed an install for Java Runtime Environment, when I asked them if they would give support for the un-installation of the software that I "needed" to run this test. I was told that no support would be given for a third party software. I asked if there was any other way for the issue to proceed without going to the site and was told "no", so I pointed out that to get my connection fixed they were asking me to install unsupported software and was told that "This is how we test the connection". I pointed out that it was not them that was testing the connection, that I was doing their job for them and was told (yes, you guessed it) that "This is how we test the connection". I said that it was not reasonable to get someone to install something that they were not prepared to support and was fobbed off with "This is how we test the connection" again. I told the person that I was dealing that I had things to do today and he offered a call back, I said that I would be unavailable until Tuesday afternoon and was promised a call back at that time.
I have come to the conclusion that Orange "Tech Support" and their "Faults Department" know next to nothing about what they are doing. The department in India lacks knowledge and are rude and unprofessional, the UK based people equally as ignorant and refuse to answer simple questions.
I am sorry but "This is how we test the connection" is not a suitable answer when asked about an additional software that is installed.
I hate dealing with such ignorant people.
So, Orange "Faults Department" contacted me today and asked me to do some "speed tests" despite the fact that I have been using the diagnostics on the LiveBox to tell them what speed I could potentially get and when I asked them why they said it was because they said that it was because "This is how we test the connection" and when I asked them if they had any tools that they could use I was fobbed off with a nonsensical answer and it was re-iterated that "This is how we test the connection". I gave up and decided to go to the web page that they were asking me to go to.
I went to the web page and found out that it needed an install for Java Runtime Environment, when I asked them if they would give support for the un-installation of the software that I "needed" to run this test. I was told that no support would be given for a third party software. I asked if there was any other way for the issue to proceed without going to the site and was told "no", so I pointed out that to get my connection fixed they were asking me to install unsupported software and was told that "This is how we test the connection". I pointed out that it was not them that was testing the connection, that I was doing their job for them and was told (yes, you guessed it) that "This is how we test the connection". I said that it was not reasonable to get someone to install something that they were not prepared to support and was fobbed off with "This is how we test the connection" again. I told the person that I was dealing that I had things to do today and he offered a call back, I said that I would be unavailable until Tuesday afternoon and was promised a call back at that time.
I have come to the conclusion that Orange "Tech Support" and their "Faults Department" know next to nothing about what they are doing. The department in India lacks knowledge and are rude and unprofessional, the UK based people equally as ignorant and refuse to answer simple questions.
I am sorry but "This is how we test the connection" is not a suitable answer when asked about an additional software that is installed.
I hate dealing with such ignorant people.
I went to the web page and found out that it needed an install for Java Runtime Environment, when I asked them if they would give support for the un-installation of the software that I "needed" to run this test. I was told that no support would be given for a third party software. I asked if there was any other way for the issue to proceed without going to the site and was told "no", so I pointed out that to get my connection fixed they were asking me to install unsupported software and was told that "This is how we test the connection". I pointed out that it was not them that was testing the connection, that I was doing their job for them and was told (yes, you guessed it) that "This is how we test the connection". I said that it was not reasonable to get someone to install something that they were not prepared to support and was fobbed off with "This is how we test the connection" again. I told the person that I was dealing that I had things to do today and he offered a call back, I said that I would be unavailable until Tuesday afternoon and was promised a call back at that time.
I have come to the conclusion that Orange "Tech Support" and their "Faults Department" know next to nothing about what they are doing. The department in India lacks knowledge and are rude and unprofessional, the UK based people equally as ignorant and refuse to answer simple questions.
I am sorry but "This is how we test the connection" is not a suitable answer when asked about an additional software that is installed.
I hate dealing with such ignorant people.
So, Orange "Faults Department" contacted me today and asked me to do some "speed tests" despite the fact that I have been using the diagnostics on the LiveBox to tell them what speed I could potentially get and when I asked them why they said it was because they said that it was because "This is how we test the connection" and when I asked them if they had any tools that they could use I was fobbed off with a nonsensical answer and it was re-iterated that "This is how we test the connection". I gave up and decided to go to the web page that they were asking me to go to.
I went to the web page and found out that it needed an install for Java Runtime Environment, when I asked them if they would give support for the un-installation of the software that I "needed" to run this test. I was told that no support would be given for a third party software. I asked if there was any other way for the issue to proceed without going to the site and was told "no", so I pointed out that to get my connection fixed they were asking me to install unsupported software and was told that "This is how we test the connection". I pointed out that it was not them that was testing the connection, that I was doing their job for them and was told (yes, you guessed it) that "This is how we test the connection". I said that it was not reasonable to get someone to install something that they were not prepared to support and was fobbed off with "This is how we test the connection" again. I told the person that I was dealing that I had things to do today and he offered a call back, I said that I would be unavailable until Tuesday afternoon and was promised a call back at that time.
I have come to the conclusion that Orange "Tech Support" and their "Faults Department" know next to nothing about what they are doing. The department in India lacks knowledge and are rude and unprofessional, the UK based people equally as ignorant and refuse to answer simple questions.
I am sorry but "This is how we test the connection" is not a suitable answer when asked about an additional software that is installed.
I hate dealing with such ignorant people.
Labels: Connection, Orange
posted by Cadpig at
22:33
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