I called Orange and spoke to Hitesh who raised a fault (Fault number: 765654), he also told me not to use the internet or phone for 2 hours.

The connection currently looks like this.

Time of checking: 20:08
Attainable download rate (kbps): 1536
Downstream Rate (kbps): 1376
Upstream Rate (kbps): 448
Home phone line: Online
VOIP line: Online