Well after a complete lack of connection it has come back, the problem is that it now looks like this.

Time of checking: 00:11
Attainable download rate (kbps): 576
Downstream Rate (kbps): 480
Upstream Rate (kbps): 448
Home phone line: Online
VOIP line: Online

I do not want to phone Orange again because it seems to be a waste of both my time and money.

I will phone them on Saturday as I will be busy until then.