I called their Home Max number again (0844 873 8586, option 2 then option 5) at 08:08 and was was told by Ambruta to dial the home max number again and to try option 2 and 5, I explained that I had already done this and she said that I should try option 1 and 4. I got through to someone who put me through to the Phone Faults department (apparently 0800 980 1495).

A nice Scottish lady told me that there was a fault on the line and that she could divert calls on to my voip line and to call her back at 1500 to check on the status of the line.

Time of checking: 08:33
Attainable download rate (kbps): 224
Downstream Rate (kbps): 160
Upstream Rate (kbps): 96
Home phone line: Offline
VOIP line: Online

I am a little happier, although I do feel strongly that the Phone Faults department number should be displayed somewhere on the Orange website.