After months of relatively few problems with my Orange connection I gave a new one.

My connection with Orange is now as follows

Time of checking: 04:00
Attainable download rate (kbps): 224
Downstream Rate (kbps): 160
Upstream Rate (kbps): 96
Home phone line: Offline

Since I have also given my land phone line to them I tried to contact them on as my telephone line is also offline.

Since I have their Home Max package I tried to contact them on the number that they gave on their websiete, 0844 873 8586, option 2 then option 5, and received the message that "due to unforeseen circumstances we are unable to answer your call", I mean this is my home phone number for crying out loud.

I tried various options ant got through to an unpleasant who identified himself as Lynn with an Indian accent told me that that I had to contact BT!!!

I phoned BT on 0800 800 150 and went through their whole menu system to see if there was a fault with the line and was told, correctly that I am not a BT customer...

My phone lint as been offline for over an hour as of 04:00.

I am not happy.